Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, reach out to us at contact@myyardhaven.com or call +1 (855) 683-4892.

Orders & Purchasing

How do I place an order?

Browse our collections, add items to your cart, and complete checkout. You'll receive an order confirmation email immediately after placing your order.

Can I modify or cancel my order?

Orders can be cancelled or modified free of charge if they have not yet been processed or shipped. Contact us immediately at contact@myyardhaven.com or +1 (855) 683-4892. Once an order has shipped, it cannot be cancelled.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, Apple Pay, Google Pay, and PayPal.

Is my payment information secure?

Yes. All transactions are processed securely via Shopify Payments. We never store your full card details.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders to the contiguous 48 United States — no minimum order required.

Where do you ship?

We ship to the contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally.

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery is 7–10 business days after shipment. Total estimated time: 8–13 business days.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also use our Order Tracking page anytime.

What about large items like gazebos or pergolas?

Large structures are shipped via LTL freight. The carrier will contact you to schedule a delivery appointment. Deliveries are curbside. Please inspect all items before signing the receipt — note any damage on the receipt and contact us within 48 hours with photos.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items in original, unused condition. All approved returns are subject to a 20% restocking fee. See our full Refund & Return Policy.

How do I start a return?

Contact us first at contact@myyardhaven.com with your order number and reason for return. Do not ship items back without a Return Merchandise Authorization (RMA) number.

My item arrived damaged. What do I do?

Contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Products

What brands do you carry?

We are an authorized dealer of Backyard Discovery and other premium outdoor brands. Every product we sell is brand-certified and 100% authentic.

What categories do you sell?

We carry Gazebos, Pergolas, Saunas, Swing Sets, Playhouses, Greenhouses, Outdoor Kitchens, Grills & BBQ, Carports, Outdoor Bars, and more.

Do your products come with a warranty?

Yes. Most products include a manufacturer's warranty. Typical coverage is a 5-year warranty on wood components and a 1-year warranty on steel components. Specific warranty terms vary by product — please check the individual product page for details.

Do you offer assembly services?

Some products offer optional professional assembly at checkout. If available, it will appear as an add-on option on the product page.

FAQs